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VPN Frequently Asked Questions

Updated on September 18, 2021 by Andrew H

Data Protection

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Am I anonymous using a VPN?

Depends. VPN services provide encryption between you and the VPN server. Encryption can provide partial anonymity, but only if you actually remain anonymous. If you log into a user account or do not pay attention to cookies, you will not remain anonymous while surfing. The applications you use on your computer or phone might be sending identifiable information such as MAC address or IMEI to the provider. So while browsing might be anonymous since web requests do not normally transmit IMEI or MAC addresses, your apps might leak anonymity that way.

How do I stay anonymous online?

To maintain a good level of anonymity while surfing, do not log into any user accounts, do not access websites via HTTP (or mixed content), and clear your cookies before enabling a VPN service. However, any application which can query your operating system (such as Java applet, Adobe Flash, a computer program, or phone app) is likely collecting and sending identifiable information regardless of VPN. Therefore, as soon as you activate a VPN on your smartphone, which is always logged into your Google or Apple account, it will leak and associate your IP/MAC/IMEI or other identifiable information with your Google/Apple/Facebook/etc account in the background. Remaining completely anonymous on a smartphone, realistically, is almost impossible, unless you don't have a sim card, haven't activated the phone, and never added an account on the phone. However, you do not need 100% anonymity to benefit greatly from encryption and other security benefits.

How strong is VPN encryption?

Most VPN providers use military grade 256-bit AES (Advanced Encryption Standard). The most powerful supercomputers would need to run for millions of years to break it, so brute-forcing attacks on AES-256 are pointless with current technology.

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